Return Eligibility
We accept returns for damaged or incorrect items only. If you receive a defective or wrong product, please contact us immediately at [email protected]. Returns must be requested within 1-3 days of receiving your order. The items should be returned in their original condition and packaging.
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] within 1-3 days of receiving your order.
- Provide details of the issue, including your order number, product details, and a description of the problem.
- Once we approve the return request, we will guide you on how to send the item back to us.
Refund Process
Refunds are issued once the returned product is received and inspected. We will process the refund to the cash on delivery method. The refund will be issued to you within 1-3 days after the return has been confirmed.
Non-Returnable Items
Please note that products that are used, altered, or damaged by the customer are not eligible for return or refund. We also do not accept returns for products outside the specified return window of 1-3 days.
Shipping Charges
Shipping charges are non-refundable. If the return is due to an error on our part (e.g., defective or incorrect product), we will cover the return shipping cost.
Contact Information
If you have any questions or need assistance with the return or refund process, please contact us at [email protected]. We are here to help and ensure that you are satisfied with your purchase.